Customer Contact/Call Centre Advisor

  • Temporary
  • Bodmin

Customer Contact/Call Centre Advisor



Full Time 

£9.33 per hour

Jobline Staffing are seeking an experienced Customer Contact/Call Centre Adviser to work for Cornwall Housing based in Bodmin. This role is full time temporary ongoing, there maybe permanent opportunities for the right candidate.


  • The role of the Customer Contact Agent is to deliver consistent first class customer service through a variety of contact channels including voice, email, webchat, social service and correspondence
  • Effectively handle customers’ queries and requests across a range of channels including voice, email, webchat, social service and correspondence, with the aim of a first contact resolution (this includes complaint, logging, coordination  of responding, and coordination for all complaints)
  • To be in the right place at the right time (adherence to schedule)
  • Deliver the best customer experience to all customers
  • Respond to contacts within our target answer and response times
  • Provide customers with information by retrieving required knowledge/content using available resources
  • Manage and resolve customer complaints through voice and written channels
  • Enter and update customer information into systems
  • Identify and escalate priority issues
  • Take ownership and follow up customer contacts where necessary
  • Achieve agreed personal performance and development objectives
  • Work with your colleagues in the Customer Contact operation to identify and highlight trends in customer contacts and improvement opportunities
  • Undertake the Knowledge Coordinator role as and when required
  • To schedule work according to requirements, for the FM work undertaken, ensuring that appropriate adherence to performance standards are met and efficiency of operative times


  • Excellent call handling and customer service skills (including questioning, probing, listening, establishing rapport, matching and closing)
  • Proven written communication skills within a business environment e.g. email, webchat, correspondence, complaints handling
  • Experience of monitoring and responding to customer service issues via social media would be advantageous
  • Genuine passion for speaking to customers, answering queries and delivering a brilliant customer experience
  • Experience of working in a target driven environment
  • Knowledge of customer service principles and practices and a clear understanding of the need to balance customer and business needs
  • Experience of using CRM systems and case management systems in a customer service environment
  • Flexibility and ability to adapt quickly to changing priorities
  • Ability to work under pressure and effectively multi-task

If you are interested in the above and match the criteria required please apply to Jane today.

If you do not hear back from us within 7 days please assume your application has been unsuccessful on this occasion.

Jobline Staffing is an Equal Opportunities employer. Entitlement to work in the UK is essential.


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