Business Analyst

Business Analyst
Truro, Cornwall
£287 (PAYE) – £350 (Umbrella)


Jobline Staffing are working in partnership with Cornwall Council for the recruitment of a new Business Analyst to work on a Temporary basis at their office in Truro, Cornwall.


  • To provide Business Analysis for complex CRM processes for the Council’s emerging Customer Experience Platform.
  • Initial discovery then running workshops with other business areas identified.
  • Conduct analysis across multiple branches/touchpoints for the customer (complex, often multi-agencies involved)
  • CRM Theme Discovery
  • General Analysis including running workshops in focussed business areas



  • Experience of working in an agile environment, familiar with Kanban methodology and working within a multi-disciplinary team
  • Proven experience within a similar BA role
  • Effective Stakeholder identification and management
  • Experience with Customer facing solutions (e.g. CRM) and understanding business/customer journey lifecycles
  • ISEB qualification or similar accreditation


To discuss this role further please contact Jake Phillips at Jobline Staffing today.

If you do not hear back from us within 7 days please assume your application has been unsuccessful on this occasion.
Jobline Staffing is an Equal Opportunities employer. Entitlement to work in the UK is essential.

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