Fixed Term until June 2020
The post holder will be required to follow the service user on their journey from rough sleeping through to independence acting as a single point of contact for the service user, ensuring that they are supporting the individual in their recovery to find employment, undertake training, develop budgeting skills, cultivate positive social circles and be better equipped to maintain their accommodation and independence and avoid returning to the street. Support needs will range from low to complex and including, but not limited to, drug and alcohol addiction, poor mental health, financial difficulty and physical health problems.
You will work as part of Cornwall Housing Ltd.’s integrated Rough Sleeping team to provide a high quality, efficient, and effective service to clients who may be at risk of losing their accommodation and, in some cases, returning to rough sleeping and the accompanying vulnerability that this presents
The key purpose of the team will be:
- To carry out comprehensive needs and risk assessments in order to build a realistic and achievable support plan with the tenant.
- To build and maintain good working relationships with all Statutory services including, Cornwall Housing’s Prevention & Engagement teams as well as theirPrivate Lets team, Adult Social Care and Landlord services to ensure that tenants and landlords are supported to the best of your ability.
- To work in close partnership with all non-statutory stakeholders, including voluntary sector organisations and faith groups to deliver seamless services to customers who are identified as rough sleeping, or have rough slept in the past, with a particular focus around managing complex needs and sustaining accommodation.
- To work closely with service users and to ensure that they are in receipt of the necessary support to enable them to sustain their accommodation and make positive progress within the support goals identified in their support plan.
- To educate internal and external stakeholders in the complexities of rough sleeping and the necessity for multi-agency working to achieve positive outcomes for vulnerable individuals who often suffer from complex needs.
- To develop and support a Homeless Health Peer Advocacy Project, recruiting those who have experience of using services to support others in engaging with health services and the wider community.
- You will need experience of working with vulnerable people or of using services.
- Knowledge and understanding of the housing needs of rough sleepers.
- Use of trauma informed and relationship based practices
- Knowledge, experience and skills in giving advice, information and signposting
- Experience of or willingness to master motivational interviewing skills
- Ability to deliver a comprehensive case management approach and robust development of personalised housing and support plan.
- Solution focussed and risk enabling.
- Able to apply homelessness and housing legislation appropriately.
- Excellent communication with good interpersonal skills, and the ability to act with tact and diplomacy – proven record of calm and measured responses and able to manage in a crisis.
To apply for this job email your details to firstname.lastname@example.org.