The key purpose of the team will be:
- To minimise the length of stay in all forms of temporary accommodation
- To implement move on pathway plans to all applicants within temporary accommodation and ensuring support is provided to ensure tenancies are sustained
- To maximise Cornwall Housing Private Lets to discharge the Councils housing duties
- To work in close partnership with the Housing Needs and Casework officers to deliver seamless services to customers, with particular reference to safeguarding the council’s budgets and resources and addressing complex cases
Key skills and experience required:
- Knowledge of the broad homelessness legislation, the Localism Act, government directives and current case law, demonstrated through thorough and accountable team decision-making.
- A working knowledge of the Housing Act 1996 part VII(as amended by the Homelessness Act 2002) and the Localism Act 2012
- Knowledge of the Social Housing Allocations Framework (part Vi of the Housing ACT 1996)
- Detailed knowledge of working practices of Private Rented Sectorrecognise when offers of accommodation in the Private Rented Sector may be appropriate, and have an awareness of the HPF policy
- Knowledge and experience of housing management including rent accounting and tenancy management
- Experience of working with registered social landlords, and an in-depth and detailed understanding of the Council’s allocations policies and the role of the Housing Register
- Experience of working with Private Sector Landlords
- Knowledge of the objectives and policies relating to the Housing Options and Temporary Accommodation Teams
- Demonstrates a good working knowledge of the homelessness legislation, in particular the Housing Act 1996 Parts V1 and V11 + Localism Act
- A sound understanding of the welfare benefits system, in particular Housing Benefits
- Demonstrate an ability to provide a high level of customer care in a busy housing service or similar
- A good awareness of the range of voluntary and statutory agencies that can provide support to customers. Liaises effectively with these agencies and signposts customers appropriately
- An ability to empathise and deal sensitively with challenging issues and have advanced interviewing skills
- Proven skills in all aspects of general administrative work particularly keyboard and IT skills to make full use of the Council’s IT systems, including specialist software
- This post is subject to a Disclosure & Barring Service (DBS) check
If you do not hear back from us within 7 days please assume your application has been unsuccessful on this occasion.
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