Keeping our people safe
If anyone needs to check if they need medical help, they should use the NHS 111 online coronavirus service 111.nhs.uk/covid-19. Do not go to a GP surgery, pharmacy or hospital.
If you have been advised to self-isolate
Statutory Sick Pay (SSP) will now be available for eligible individuals diagnosed with COVID-19 or those who are unable to work because they are self-isolating in line with Government advice. This is in addition to the change announced by the Prime Minister that SSP will be payable from day 1 instead of day 4 for affected individuals.
People who are advised to self-isolate for COVID-19 will soon be able to obtain an alternative to the fit note to cover this by contacting going to 111.nhs.uk/covid-19 rather than visiting a doctor. This can be used by employees to provide evidence of instruction to self-isolate.
I have been told to self-isolate because I have symptoms, I am sick or have had contact with someone with Covid19
Please follow the advice to stay at home, providing you are eligible you will be able to claim SSP via Jobline. Anyone not eligible to receive sick pay, including those earning less than an average of £118 per week, are able to claim Universal Credit and or contributory Employment and Support Allowance.
Details can be found on GOV.UK: https://www.understandinguniversalcredit.gov.uk/coronavirus/
Can I claim Holiday and SSP together?
You can only claim either SSP or Holiday not both, in the same pay period.
My assignment has ended do I qualify for 80% income support highlighted by the Government?
The terms of your contract mean that you do not qualify for this support, and we are unable to claim it on your behalf.
Where can I get additional financial support?
Those who are not eligible for SSP, for example the self-employed or people earning below the Lower Earnings Limit of £118 per week, can now more easily make a claim for Universal Credit or Contributory Employment and Support Allowance.
Details can be found on GOV.UK: https://www.gov.uk/apply-universal-credit
I am / going to struggle to pay my mortgage. What help is there?
To support customers, whether they are impacted directly or indirectly by the Coronavirus (COVID 19), mortgage lenders will offer a three-month payment holiday for those customers that are experiencing issues with their finances as a result of Covid-19. Lenders across the industry have agreed to introduce a simpler notification process for residential customers to apply for this relief.
Monthly mortgage payments tend to be the largest outgoing for the vast majority of households and lenders are keen to reassure homeowners that the industry is working hard to put measures in place to support them during these uncertain times.
Customers who are concerned about their current financial situation should get in touch with their lender at the earliest possible opportunity to discuss if this is a suitable option for them.
The GOV.UK website has the most up-to-date information and advice on COVID-19 and is updated daily with any changes to the level of risk, number of confirmed cases, advice for travellers and guidance to help protect ourselves and others.